Frequently asked questions
Are the pieces you sell authentic?
Yes. Every supplier we work with is an authorized seller that buys directly from the brand. That is the entire chain: maison, authorized boutique, you. Nothing passes through resellers or third-party marketplaces, which is why we can guarantee 100% authenticity on every piece we ship.
Where does your inventory come from?
We partner with leading luxury boutiques across Europe and sell directly from their inventory. Their stock comes directly from the maisons.
Where does my order ship from?
From Italy. We sell directly from the inventory of the European boutiques we work with, so every parcel leaves from there rather than from a warehouse of our own.
How long does delivery take?
Orders arrive within approximately 3-7 business days. Once your package is handed over to DHL it is usually delivered within 48 hours, and tracking reaches you the moment it is picked up.
Will I pay customs or duties on delivery?
For the United States, Canada, Israel and the UAE, the price you see includes all customs and duties, nothing to pay on delivery and no invoice afterwards. For every other destination, import duties are the buyer's responsibility.
Can I return an order?
You can request a return within 14 days of delivery, letting us know the reason. All RTW (Clothing) are FINAL SALE
Still have a question? Message us on WhatsApp.